Privacy policy

Last updated: October 6, 2026

Capiluxe operates this store and website, including the related data, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Shopify powers the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or communicate with us in any other way. If our Terms of Service conflict with this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described here.

Personal information we collect or process

“Personal information” means information that identifies you or can reasonably be linked to you or another person. It does not include information collected anonymously or deidentified so that it cannot reasonably identify or be linked to you. Depending on how you interact with the Services, where you live, and what applicable law permits or requires, we may collect or process the following categories of personal information, including inferences drawn from that information:

  • Contact details: your name, address, billing address, shipping address, telephone number, and email address.
  • Financial information: credit card, debit card, and financial account numbers; payment card and financial account information; transaction details; payment method; payment confirmation; and other payment-related information.
  • Account information: your username, password, security questions, preferences, and settings.
  • Transaction information: items you view, add to your cart, save to your wishlist, buy, return, exchange, or cancel, and your previous transactions.
  • Communications with us: information you provide when contacting us, such as a customer support request.
  • Device information: information about your device, browser, or network connection; IP address; and other unique identifiers.
  • Usage information: information about your interactions with the Services, including how and when you use or browse them.

Sources of personal information

We may collect personal information directly from you when you create an account, visit or use the Services, communicate with us, or otherwise provide information; automatically through the Services, including from your device and through cookies and similar technologies; from service providers who enable technology or collect or process information on our behalf; and from business partners or other third parties.

How we use your personal information

Depending on how you interact with us and which Services you use, we may use your personal information for these purposes:

  • Provide, personalize, and improve the Services. This includes fulfilling our contract with you; processing payments and orders; remembering preferences and items of interest; sending account notices; handling purchases, returns, exchanges, and other transactions; creating and managing your account; arranging shipping; enabling reviews; and offering a personalized shopping experience, including product recommendations. We may also use this information to personalize and improve the Services.
  • Marketing and advertising. We may send marketing and promotional communications by email, text message, or post, and display online advertisements for products or services on the Services or other websites, including based on items you have purchased, added to your cart, or otherwise interacted with.
  • Security and fraud prevention. We may authenticate your account; provide a secure shopping and payment experience; detect, investigate, or respond to fraudulent, illegal, dangerous, or malicious activity; protect public safety; and keep our Services secure. If you create an account, you are responsible for keeping your login credentials confidential. Please do not share your username, password, or other account information.
  • Communicating with you. We may provide customer support, respond to requests, serve you effectively, and maintain our business relationship with you.
  • Legal reasons. We may comply with applicable law or valid legal process, including requests from law enforcement or government authorities; investigate or participate in civil discovery, potential or actual litigation, or other legal proceedings; and enforce or investigate possible violations of our terms or policies.

How we disclose personal information

We may disclose personal information to third parties for legitimate reasons consistent with this Privacy Policy, including:

  • To Shopify, vendors, and other parties providing services for us, such as IT management, payment processing, data analytics, customer support, cloud storage, and order fulfillment and shipping.
  • To business and marketing partners that provide marketing services and advertising. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across different merchants and websites. Those partners use information under their own privacy notices. Depending on where you live, you may have a right to tell us not to share information about you for personalized advertising and marketing based on your activity across merchants and websites.
  • When you direct, request, or otherwise consent to disclosure to third parties, such as for shipping products or through social media widgets or login integrations.
  • To our affiliates or within our corporate group.
  • In connection with a business transaction, such as a merger or insolvency; to comply with legal obligations, including subpoenas, search warrants, or similar requests; to enforce our Terms of Service or other policies; or to protect or defend the Services, our rights, or the rights of users or others.

Our relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. Information you submit through the Services is transmitted to and shared with Shopify and third parties that may be in other countries. We also use certain advanced Shopify features that draw on data and information from your interactions with our store, other merchants, and Shopify to help protect, develop, and improve our business. Shopify may use personal information from those interactions to provide these features. In those circumstances, Shopify is responsible for processing that information, including responding to requests to exercise your rights concerning its use for those purposes. Learn more in the Shopify Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights through the Shopify privacy portal.

Third-party websites and links

The Services may link to websites or online platforms operated by third parties. If you follow a link to a site we do not control, please review its privacy and security policies and other terms. We do not guarantee or accept responsibility for those sites' privacy or security, or the accuracy, completeness, or reliability of their content. Information you provide in public or semi-public spaces, including third-party social media, may be visible to other users of the Services and those platforms without restrictions on their or our use. A link does not imply that we endorse a platform or its owners or operators unless the Services expressly say so.

Children's data

The Services are not intended for minors. We do not knowingly collect personal information from minors as defined by applicable law where they live. If you are a parent or guardian of a minor who provided information to us, contact us using the details below to request deletion. As of this Privacy Policy's effective date, we have no actual knowledge that we “share” or “sell,” as defined by applicable law, personal information of anyone under 16.

Security and retention of your information

No security measure is perfect or infallible, and we cannot guarantee absolute security. Information you send us may not be secure in transit. Please do not use insecure channels to send sensitive or confidential information.

How long we keep personal information depends on factors such as the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the following rights concerning your personal information. These rights are not absolute, may apply only in certain circumstances, and we may decline a request where the law permits:

  • Access: request access to personal information we hold about you.
  • Deletion: request that we delete personal information we hold about you.
  • Correction: request that we correct inaccurate personal information we hold about you.
  • Data portability: receive a copy of the personal information we hold about you and request its transfer to a third party, subject to applicable circumstances and exceptions.
  • Communication preferences: you can unsubscribe from promotional emails at any time using the unsubscribe option in our emails. We may still send non-promotional emails about your account or orders.

You may exercise these rights through the places indicated in the Services or by contacting us below. For information about Shopify's use of your personal information and rights concerning information Shopify processes, visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising these rights. We may need to verify your identity before processing a request, as permitted or required by law. You may designate an authorized agent to submit a request for you where applicable law permits. Before accepting an agent's request, we will require proof of your authorization and may ask you to verify your identity directly with us. We will respond within a reasonable time as required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below. Depending on where you live, you may be entitled to appeal our decision by contacting us or to complain to your local data protection authority.

International transfers

We may transfer, store, and process your personal information outside your country of residence. If we transfer your personal information outside the European Economic Area or the United Kingdom, we use recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or an equivalent agreement issued by the relevant UK authority, unless the destination country has been recognized as providing adequate protection.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised policy on this website, update the “Last updated” date, and provide any notice required by applicable law.

Contact

For questions about our privacy practices, to exercise your rights, or for help with a purchase, please use the Capiluxe contact form.